These Gtcs are an integral part of your travel and/or rental agreement
The organization of tourist activities that may include the rental of buildings, are the responsibility of the commercial company Colard & Potty, Ldª, under the name Cop Travel having its Head Office Rua Primeiro do Maio 82, 4740-472 Esposende no fiscal 514576600
When booking, the client must pay 30% of the price of the trip and/or the rental as well as additional services requested. The balance must be paid 60 days before the start of the trip and/or rental. If the reservation takes place within 60 days before the date of the trip and/or rental, the client must pay, at the time of the reservation, the full price requested.
For rentals, a deposit of 10 % of the trip will be due at the same time as the deposit. It will be refunded withien after 10 days after the date of exit.
Colard &Potty Lda (Cop Travel) reserves the right to cancel any booking for which payment deadlines have not been met. If a sum has already been paid at the time of cancellation the customer will be not refunded.
The prices mentioned are all taxes included at the legal rate in force (23%)
When activities are organized with a minimum number of participants, Colard &Potty Lda (Cop Travel) reserves the right to cancel the trip if the number of participants is lower than the minimum. The customer will be informed of the cancellation in writing (mail or E-mail) within 8 days.
All activities proposals are presented without air tickets. If the customer wishes this option, the ticket will be paid according to the airline’s terms and conditions.
The client must be in order with his official documents (identity card, passport, authorisation for minors, visa, vaccination card etc). Colard &Potty Lda (Cop Travel) will in no case be responsible if the customer is not in order and is denied boarding or access to the destination country. In this situation, the “cancellation” conditions will apply and all costs that may result and will not reimbursed will be considered by the customer.
Before undertaking the journey, the client must always check the required documents with the authorities in his country
5. TRANSFER OF RESERVATION
The customer may assign his reservation to another person who meets all the requirements for the trip and that the transfer is possible under the air transport regulations. To do so, he must inform the Colard &Potty Lda (Cop Travel) by email or mail at least 10 days before the start of the stay. The customer will bear any additional costs of this transfer.
The assignor and the assignee are jointly and severally liable for the payment of the price of the trip/rental and any additional costs.
The customer is free to cancel his activities/rental until 20 days from the beginning of the activities, by doing so in writing (email or mail) and will be entitled to the reimbursement of the sums paid less the following expenses:
- Before 60 days from date of departure 30% of the total amount
- Between 60 and 30 days before departure 60% of the total amount
- Between 29 and 15 days before departure 80% of the total amount
- Less than 15 days before departure 100% of the total amount
- Non-refundable expenses by our service providers (for example : shuttles, guided tours, etc.)
- Airline tickets when not reimbursable by the airline.
Cancellation insurance is strongly recommended.
Once the trip is complete, there will be no refund for services not used by the client. In the event of failure to provide planned services, Colard&Potty Lda (Cop Travel) will do his best to provide the customer with an equivalent service. The client will be entitled to a partial refund in case of a lesser benefit.
Colard&Potty Lda (Cop Travel) reserves the right, for justified reasons or force majeure, to change the order of the routes, departure times or to replace hotels/Villas provided by hotels/villas of the same category. The customer will be informed of these changes in writing (mail or email) as soon as Colard&Potty Lda (Cop Travel) becomes aware of them.
If for reasons not attributable to Colard&Potty Lda (Cop Travel), it is not possible to provide the reserved services essential to the activities/rental program, the client has the right to renounce the trip. It will be refunded the sums paid or accept changes to the activities/rental.
If for reasons not attributable to Colard&Potty Lda (Cop Travel), the activities/rental is cancelled, the client may decide to postpone his trip to another available date or be refunded.
Complaints will be considered admissible on the condition that they arrive at the Colard&Potty Lda (Cop Travel) office within 30 days after the end of the trip/rental.
Colard1Potty Lda (cop Travel) is not responsible for damage or loss of luggage during transport and advises you to take out additional insurance to ask your insurance broker. The purchase of a cancellation insurance is also recommended.
The client may request the modification of his trip, services and/or dates. If this change involves an upward rate change (of the initial price of Colard1Potty Lda (Cop travel)), the customer will bear the full cost. In case of downward changes, a 10% compensation will be due on the difference in the initial price and the new price.
12. AGENCY INSURANCE
Cop Travel is insured via Colard&Potty Lda in civil liability with the company FIDELIDADE
- The specific conditions included are an integral part of each contract.
- The special and general conditions can be adapted by additional notes agreed between the parties.
- Travel/rental prices are based on an average price that can be revised mainly due to changes in fuel prices in air transport.
- The hotel/accommodation categories offered follow the quality standards of the host country.
These terms and conditions are translated from Portuguese (official language of Colard&Potty Lda which is a society of Portuguese ‘s right). In case of disputes it is the general conditions in Portuguese that will prevail.